Shipping Policy
Last updated: 12/03/2026
At Vended, we are committed to delivering your order quickly, safely, and efficiently.
1. Processing Time
- Orders are processed within 1–3 business days after payment is confirmed
- Orders are not processed on weekends or public holidays
Once your order is shipped, you will receive a confirmation email with tracking details
2. Shipping Timeframes
- Standard Delivery: 5–7 business days
- Delivery times may vary depending on your location within South Africa
Please note:
- Remote areas may experience slight delays
- During peak periods (sales, holidays), delivery may take longer
3. Shipping Fees
- Shipping fees are calculated at checkout based on your location
- We may offer free shipping promotions on selected orders
4. Order Tracking
Once your order has been shipped:
- You will receive a tracking number via email or SMS
- You can track your parcel in real-time through the courier service
5. Delivery Issues
If you experience any issues with your delivery:
- Delayed or missing package
- Incorrect delivery details
Please contact us within 48 hours at:
📧 info@vended.co.za
We will work with the courier to resolve the issue as quickly as possible
6. Incorrect Address
Please ensure your shipping address is accurate.
- Vended is not responsible for orders delivered to incorrect addresses provided at checkout
- Additional fees may apply for re-delivery
7. Lost or Stolen Packages
Once your order is marked as delivered, Vended is not liable for:
- Lost or stolen packages
- Packages left unattended
We recommend selecting a secure delivery location
8. International Shipping
Currently, Vended ships within South Africa only
9. Contact Us